How to call the Maternity Department in England about Self-Referral

When Calling the Maternity Department in England

• Verify Identity and Referral Details
  • Introduce Yourself: Clearly state your full name, date of birth, and any relevant identification numbers like your NHS number. This helps the staff quickly access your records.
  • Referral Confirmation: Mention that you self – referred three weeks ago and that you haven’t received any communication yet. Provide the date of your self – referral if possible.

• Inquire About the Delay
  • Ask for Reasons: Politely ask why there has been a delay in getting back to you. It could be due to high volume, administrative issues, or a problem with the referral process.
  • Understand the Process: Request an explanation of the normal time frame for follow – up after self – referral. This gives you a benchmark to assess whether the delay is reasonable.
• Seek Information on Next Steps
  • Booking Appointments: Find out how to schedule your first antenatal appointment. Ask about the different types of appointments available (e.g., midwife – led, consultant – led) and when you can expect to have them.
  • Testing and Screening: Inquire about any necessary prenatal tests and screenings, such as blood tests, ultrasounds, or the combined test for Down’s syndrome. Understand the timing and requirements for these tests.

• Address Concerns
  • General Health: Share any concerns you have about your pregnancy so far, such as unusual symptoms, diet, or exercise. Ask for advice on how to manage them.
  • Mental Health: If you’re experiencing stress or anxiety due to the lack of contact, don’t hesitate to mention it. Prenatal mental health is important, and the maternity department can offer support or referrals.

• Request Clear Communication
  • Preferred Contact Method: Let them know your preferred way to be contacted (e.g., phone, email, text). Make sure they have your correct contact details.
  • Expected Timeline: Ask for a specific timeline for when you can expect to hear back or receive further instructions. If possible, get a reference number or name of the person you spoke to for future follow – up.

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